(4.7 / 5)1909+ Ratings

Russell Stover Reviews

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Overall Rating

4.7
4 Reviews
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About Russell Stover

Russellstover.com is renowned for its wide array of chocolates and candies, including traditional boxes of chocolate, gift baskets, and seasonal chocolates. They also offer a selection of sugar-free candies, catering to those with dietary restrictions. The website features a variety of products such as the 100th Anniversary Box and Sugar Free Dark Chocolate Almond & Sea Salt Bark. Services include the ability to create a personalized flavor mix with their Make it Personal feature, and they provide special offers like a free 100 Year Anniversary Tin with certain purchases. Additionally, they have a range of Easter sweets and seasonal items that are popular during holidays.

Russell Stover Pros & Cons

Pros of russellstover.com:

  • Quality Ingredients: Sources high-quality ingredients from across the country, including cream and milk from Oklahoma, cherries from Michigan and Oregon, and peanuts from the South.
  • Variety: Offers a wide selection of chocolates, including traditional boxed chocolates, sugar-free candies, and seasonal chocolates.
  • Sugar-Free Options: Provides a satisfying alternative to traditional chocolates with its ample selection of sugar-free treats made with Stevia extract.
  • Affordability: Offers some of the most affordable chocolates, making it an accessible option for chocolate lovers on a budget.
  • Online Shopping: Allows customers to shop for traditional boxes of chocolate, candy gifting, gift baskets, sugar-free candies, and seasonal chocolates online.
  • Return Policy: Customers who are not 100% satisfied with their purchase can return it for a full refund, minus any shipping costs. Orders must be unused and in their original condition and packaging.

Cons of russellstover.com:

  • Customer Satisfaction Issues: Aggregated data shows a 1.6-star rating based on 92 customer reviews, indicating mostly dissatisfied consumers. Common complaints include poor quality, stale products, and issues with billing practices and customer service.
  • Customer Service Concerns: Some customers have reported negative experiences with customer service, including unprofessional responses and difficulties in obtaining refunds.
  • Quality Control Issues: There have been reports of products containing plastic pieces and being hardened to the point of being inedible, leading to frustration with the company's quality control.

Customer ratings by feature

  • Price & Quality
    5.0
  • Customer Service
    4.0
  • Return Policy
    4.5

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Russell Stover Coupon & Discount Codes

20% Off Personalized Gifts

Verified 7 days ago520 Uses
20% OFF

Buy 2, Get 1 50% off Tins and Gift Boxes

Verified 1 days ago800 Uses
2% OFF

25% off select Whitmans & Pangburns boxes

Verified 2 days ago820 Uses
25% OFF

Russell Stover Customer Reviews (4)

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Mike Moeller
Mike Moeller
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Feb 9, 2023
Roberto Onio
Roberto Onio
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Feb 8, 2023
Zara Heath
Zara Heath
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Feb 6, 2023
Juliane Eberhardt
Juliane Eberhardt
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Feb 3, 2023

Russell Stover Customer’s Q&A

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Russell Stover Features and Benefits

Key features and benefits of Russell Stover include:

  • American Classic: Russell Stover has been a part of American traditions and culture for decades, offering a wide selection of traditional chocolates and candies.
  • Quality Ingredients: The company sources ingredients from across the country, including cream and milk from Oklahoma, cherries from Michigan and Oregon, and peanuts from the South.
  • Variety: The website offers a wide selection of chocolates, including traditional boxed chocolates, sugar-free candies, and seasonal chocolates.
  • Sugar-Free Options: Russell Stover provides a satisfying alternative to traditional chocolates with its ample selection of sugar-free treats made with Stevia extract.
  • Affordability: Russell Stover offers some of the most affordable chocolates, making it an accessible option for chocolate lovers on a budget.
  • Online Shopping: The website allows customers to shop for traditional boxes of chocolate, candy gifting, gift baskets, sugar-free candies, and seasonal chocolates online.
  • Special Offers: The website often has special offers and discounts, providing additional value to customers.

These features and benefits make Russell Stover a popular choice for chocolate lovers. Enjoy exploring these delicious chocolates!

Russell Stover Pricing

Russell Stover Chocolates offers various pricing options depending on the product:

  • Assorted Chocolates Big Box, 20 oz.: As low as $29.99.
  • Traditional Boxes of Chocolate: Special Price $24.14, Regular Price $26.82.
  • Forrest Gump 30th Anniversary Assorted Milk & Dark Chocolate Gift Box, 9.4 oz.: Special Price $8.39, Regular Price $11.99.

Delivery times range from 3–7 days.

Russell Stover FAQs

FAQ

Russell Stover Alternatives

Here are some alternatives to Russell Stover:

  1. Mascot Pecan: Known for its smooth chocolates, Mascot Pecan offers a variety of candies and is highly rated by customers.
  2. Fannie May: A popular brand offering a wide range of chocolates.
  3. Ghirardelli: Renowned for its rich and creamy chocolates.
  4. Godiva: Offers premium chocolates and is a favorite among chocolate lovers.
  5. Hershey’s Pot of Gold: Provides a variety of chocolates at an affordable price.
  6. Kilwin’s: Known for its impressive assortment of chocolates.
  7. Lindt: Famous for its Swiss chocolates and truffles.
  8. See’s: Offers a wide range of chocolates and candies.
  9. Whitman: Known for its assorted chocolate boxes.
  10. Cadbury: Famous for its dairy milk chocolates.

These brands offer a variety of chocolates and candies similar to Russell Stover. They are known for their quality, variety, and customer satisfaction. Each brand has its unique offerings and specialties. It's recommended to check out their websites for more details on their products and pricing. Remember, the best choice depends on personal preference and budget. Enjoy exploring these delicious alternatives!

FAQ

About Russellstover.com Popular Products and Services?

Russellstover.com is celebrated for its chocolates and candies, offering a variety of traditional boxes of chocolate, gift baskets, and seasonal chocolates. Among the popular products are the Assorted Chocolate 100th Anniversary Box and the Sugar Free Dark Chocolate Almond & Sea Salt Bark. The site also features a Make it Personal service, allowing customers to create their own flavor mix. Seasonal items like Easter sweets and holiday-themed chocolates are also in high demand.

FAQ

Russellstover.com Return Policy?

At Russell Stover, customers who are not 100% satisfied with their purchase can return it for a full refund, minus any shipping costs. All returns must be unused and in their original condition and packaging. For shipping, orders of $75 to $600 qualify for free standard shipping. During warm weather, orders may be packed in insulated cartons with iced gel packs at no extra cost to ensure quality. Expedited shipping options are available, but due to increased online sales and potential carrier delays, timely delivery cannot be guaranteed. Standard shipping is only offered to locations that are within 2 days from the FedEx distribution center in Missouri. Orders are shipped Monday through Thursday to residential addresses, and Monday through Wednesday to business addresses. Next business day orders must be placed prior to 12:00pm CST to ensure timely delivery. Returns and shipping policies are designed to ensure customer satisfaction and the safe delivery of all purchases.

FAQ

What are the popular products on Russellstover.com?

Popular products on Russell Stover include a variety of chocolate treats. The Sugar Free Dark Chocolate Almond & Sea Salt Bark is a standout, made with Stevia for a zero sugar option. Seasonal favorites like the Hollow Milk Chocolate Bunny and Solid Milk Chocolate Flatback Rabbit are also in demand. For those looking for assorted chocolates, the Assorted Chocolate 100th Anniversary Box and Tin, as well as the Whitman's Giant Sampler Assorted Chocolates, are top picks. The Best Sellers section on the website showcases all the chocolates and candies that are most popular among customers, ensuring there's something for everyone's taste.

FAQ

Can customers create a Russell Stover's customized chocolate gift?

Yes, they can! Pick and Mix simplifies the process by allowing customers to select a box style and fill it with their preferred Russell Stover individually wrapped chocolates.
FAQ

What payment methods are accepted by Russell Stover?

Russell Stover accepts major credit cards such as MasterCard, Visa, American Express, and Discover. Customers can also place their orders via phone if they prefer to pay by personal check or money order.
FAQ

What is Russell Stover's policy on returns?

If customers are not satisfied with the quality of their order upon delivery, they can contact the Customer Care within 15 days of receipt for assistance with a replacement or exchange.
FAQ

Does Russell Stover ship to other countries?

Currently, they only ship to all 50 states due to the special care required when shipping chocolates, especially during warm weather.
FAQ

Does Russell Stover offer same day shipping?

Orders placed before noon Central Time are usually shipped the same day they are placed, except during the Warm Weather period.

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